* Always assume the sale
* Use urgency words
* Assume they are going to schedule (Be confident)
* Don’t ask closed ended questions
* Words that end with a yes or no
* Ask open ended questions that makes them answer you
Don’t word vomit – Less words less mistakes
* Be simple and to the point
* Giving too much info or asking too many questions confuses people and you will lose the sale as they become confused.

SALES SCRIPT
OPENING:
“Thank you for choosing BA House Cleaning this is Anita”
“Great; I can definitely help you with that,
may I ask whom I am speaking with? (Always ask for their name)
Hi __ it’s nice to meet you, how’s your day doing so far?
Absolutely. that’s what we’re here for right?
__ , May I have the zip code of your property? (This will help to qualify the call)
“Awesome; we service the area.
Are you looking for just a one time service? or you’re looking for something that is ongoing?
We do our pricing based on the square footage of your home, so How many square feet is your home?”
Thank you! Let’s take a look here:
For a 1 Time cleaning it will just be $280 however, if you are looking for recurring services, we do apply a $50 discount to that. And it’s a lot less for ongoing maintenance.
So if you’re scheduling an ongoing service it will be only $230 and let’s say for instance you wanna do every 2 weeks following it will then be $122.5 every 2 weeks after
Absolutely, let me see if when we have some availability here, let me check my schedule.
So it looks like I had a cancelation for tomorrow. I don’t know if that’s too soon for you.
But I can get you scheduled in there.
I know we’re gonna fill that in within the next couple of hours.
Oh! That’s Great! I’ll just need to get a little bit of information from you and we’ll get you all situated.
Phone Number:
First/Last name:
Address:
Email Address:
Number of Bedrooms:
Number of Bathrooms:
Pets:
Entry Access?
Get the Card for billing: (If this is ONE time or Move Out Cleaning its CASH only and card is only used as a backup. If its first cleaning and then ongoing service then we can use the card.
Note: For 1x cleans: Save the card as a payment method, then go back into the booking to EDIT, and change to Cash so we don’t charge the card and they pay cash as well.
Note: If its ongoing cleaning and they will be paying with credit card for both first cleaning and all future, please add * next to customer last name int heir profile.
Just to confirm if I have everything right..
I have your address as ____
Your email as ________
I have you down for a Top to bottom on ___
Then every four weeks after on Tuesdays.
We do require all our customers to reply to our quote accepting it and I’ll email that over as soon as I get off the phone with you. We also require all our customers to read and sign our customer guidelines and I will send that over once we get off the phone as well. If you need to change or cancel any cleanings we ask that you please give us 48 hours notice so we can schedule someone else in there.

Keeping your home clean and free of grime can feel like a constant battle. No matter how often you clean, dirt and grime always seem to find a way to creep back in and take over your space. But fear not, with a few simple tips and the help of a professional cleaning service like BA House Cleaning, you can fight the grime and keep your home looking and feeling fresh.

Furniture, watch straps, any place, or utensils can become a victim of dirt and grime. Grime masks the true beauty of everything you own, and, even when frequent cleaning can avoid the “Fight the Grime” battle, sometimes you need fiercer actions to eliminate it.

General Process

A simple process works on almost every surface: apply a small quantity of regular white toothpaste to the area you want to clean, and take a soft brush a rub. Keep in mind the surface you want to clean, will it scratch? If so, rub only with your fingers.

Wipe the toothpaste with a dampened cloth.

If the grime remains, mix baking soda with a small amount of water to create a paste. Apply it as before: rubbing it on the surface you want to clean. Rinse thoroughly and allow it to dry completely.

Specific Surfaces

Even when the mentioned process works very well, sometimes we have special places we need to clean with special care.

Let’s start in the kitchen. Everything in it, especially the walls, gets a layer of cooking grease plus steam plus dust. That’s an awful combination and trying to get rid of it with regular water and soap can be unnecessarily difficult. Instead, wash the surface with white vinegar. Use a sponge to apply the vinegar and another wet sponge to rinse. Let it dry.

Say goodbye to the days of endless cleaning and hello to a sparkling, fresh-smelling home with BA House Cleaning.

We’re a team of experienced and dedicated cleaners who are passionate about transforming homes into havens of comfort and joy. Whether you’re dealing with stubborn stains, dust bunnies that have taken up residence, or a kitchen that looks like it’s been ravaged by a culinary tornado, we’re here to save the day.

With BA House Cleaning, you can expect:

• Thorough and meticulous cleaning: We’ll tackle every nook and cranny of your home, leaving no surface untouched.

• Eco-friendly practices: We care about the environment, so we use green cleaning products that are tough on dirt but gentle on the planet.

• Flexible scheduling: We’ll fit our cleaning services into your busy life, whether you need weekly, bi-weekly, or monthly cleaning.

• A team you can trust: Our cleaners are background-checked, insured, and bonded, so you can feel confident knowing your home is in good hands.

Here’s what you can expect when you choose BA House Cleaning:

• Sparkling countertops and appliances: We’ll banish those stubborn grease stains and grime buildup, leaving your kitchen looking and smelling its best.

• Dust-free surfaces: Say goodbye to those pesky dust bunnies that seem to multiply overnight. We’ll leave your home sparkling clean from top to bottom.

• Gleaming floors: Whether it’s hardwood, tile, or carpet, we’ll get your floors sparkling and banish those dirt tracks.

• Freshly scented bathrooms: We’ll eliminate those unpleasant odors and leave your bathroom smelling fresh and inviting.

Still in the kitchen, we’ve already covered how to do a deep clean in your microwave, however, here’s a fast tip: take a glass bowl, fill it up to half with equal parts vinegar and water, and put it inside the microwave. Set the time for the water to boil. Then, remove the hot bowl. All the grime inside will be softened; all you’ve to do is to clean it with a paper towel.
The kitchen garbage bin is one of the most overlooked utensils, and, because of its purpose, one of the filthiest occupants of your kitchen. Use some gloves and wash it in your bathtub. Scrub the surface with dish detergent and a nylon bristle brush. Rinse and dry with paper towels.

Now that we are in the bathroom, you might want to know how to eliminate soap residue and hard water spots in showers and on shower doors. White vinegar is your battle partner: apply it onto your shower walls and door with a sponge, rinse with clear water, and let it dry or dry it with paper towels.

Vinegar is also your ally against a dirty toilet, it will also deodorize it. Pour one cup of vinegar into the bowl and let sit overnight. Then, scrub the surface with a brush, and there you have it! All cleanliness.

Don’t let the grime and clutter control your life. Contact BA House Cleaning today and let us take care of the cleaning, so you can focus on enjoying your life.

Discover the importance of regular fridge maintenance and why BA House Cleaning is the perfect choice for your fridge cleaning needs. Have you ever thought about your refrigerator as a cold box where you keep your food? Technically, that’s what it is. As we tend to get things in and out constantly, the accumulation of grit, grime, and crumbs is inevitable. Sometimes we even have food that has expired—and let’s not start with the smell.

So, how can you clean the fridge?

Define the level of cleaning you need. Let’s say, a partially dirty fridge won’t need the thoroughness that a seriously dirty and smelly fridge would need.

Step by Step!

1. Unplug your fridge. This is optional, but if you let it plugged in while cleaning (which means that you’ll have the door open for a good while) you’ll be spending more energy than usual.
2. Empty the fridge: you can do it all at once or in sections. If your fridge is especially dirty you might want to do it by sections, starting by the top to avoid having all food outside at the same time.
3. Set aside two areas for setting items down: one of them is for things that need to be cleaned out (Tupperware with expired food, dirty plates, almost empty bottles, etc.), and the other area is for items that need to be put back into the fridge. Discard anything that’s outdated.
4. Check your milk carton, olive jar, and other containers that are going to go back into the fridge. With a clean, damp rag, clean their bottoms and sides. In this way, they’ll be clean inhabitants of a clean fridge.
5. Can you remove shelves and drawers? Do it. Clean them out or, if possible, wash them with a mix of soft soap and warm water. Be careful not to do any scratches on the surface of them. You can also use some Windex on the glass shelves to get them extra clean and streak-free. Let them dry.
6. If you’re not able to remove shelves and drawers, include them in this step: spray the interior of the fridge with a solution of vinegar and water (equal parts), let it concentrate on soiled areas, and let it soak in.
7. With a damp sponge or towel, wipe and rub down all the spaces, you can also clean the shelf seams or rubber seals with detail using an old toothbrush.
8. Wipe everything down with a dry cloth.
9. If you removed them, return the clean shelves and drawers where they belong. Now return all the food and containers in an organized manner (you can have your fridge sections labeled to help keep items where they belong if you prefer).
10. Clean the exterior! When everything inside the fridge looks fine, take care of the outside. Tidy your magnets, discard what’s not useful, and give the exterior a quick wipe-down with your product of choice.

What do you think of this way of cleaning? Let us know your thoughts in the comment section.

You’ve chosen marble for your countertops or floor. Brave decision. Marble is one of the most delicate surfaces to have in your home, even if it’s, well, stone.

According to the Marble Institute of America, “The first step in proper stone care and maintenance is to understand your stone’s geological classification and composition.”[1]

Marble is classified as a calcareous stone. It’s composed mainly of calcium carbonate (just like shells and pearls). However, as Calcium Carbonate is sensitive to acidic solutions, any splash of lemon juice or another acidic spill will leave a subtle mark.

That’s why we need to warn you: do not, by any means, use vinegar on marble.

So, how can you clean your marble countertops?

Take a bowl and mix warm water and gentle dish soap (make sure that it doesn’t contain any kind of acid). Fill a spray bottle with it, and spray the counter lightly. Wipe thoroughly with a wet dishcloth. Dry off with a clean cloth.

Even the glasses and cups that contain an acidic solution can permeate its content to your marble and damage it. So, use coasters all the time.

Marble everywhere!

If your marble is not on the kitchen countertops, but on your floors, you might want to mop as frequently as possible. Remember to use a clean rag. If you use a solution, go for one that is mostly alkaline.

If you prefer to vacuum, make sure that every part of your vacuum is in good condition in order to avoid scratching the surface of the floor.

You can also use mats and rugs to minimize the quantity of dust and dirt on your floors, as they may scratch the stone.

Spill Emergencies

You can say: yes, well, my marble is sealed. This is a great thing to have! But having a sealed marble doesn’t mean that it’s incorruptible, it just makes it more resistant.

So, when an accident occurs and you have an ugly stain on your stone, identifying the type of stain is the key to removing it.

Oil-based stains: Clean gently with a soft, liquid cleanser with one of the following: household detergent, mineral spirits, or acetone.

Organic: Coffee, tea, wine, and similar kind of stains may cause a pinkish-brown stain. If your marble is in outdoors, time, sun and rain will remove it, if the case is inside your house, clean it with 12% hydrogen peroxide and a few drops of ammonia.

Ink/paint: Use hydrogen peroxide for clear-colored stones. For dark-colored ones, clean them with lacquer thinner or acetone.

Water Spots and Rings: Hard water can accumulate and stain your marble. Buff with dry 0000 steel wool and your floor or countertop will be as good as new!

I have no stains, but scratches!

If your problem is scratches and nicks, you can follow the same steps as for the water stain: buff with dry 0000 steel wool. For deeper scratches and nicks ask for professional help.

How BA House Cleaning Can Help

At BA House Cleaning, we understand the importance of maintaining the beauty of your marble countertops. That’s why we offer professional cleaning services that are specifically designed for marble surfaces. Our team of experts uses pH-neutral cleaners and specialized techniques to ensure that your marble countertops are cleaned safely and effectively.

We also offer tips and advice on how to maintain your marble countertops between our cleaning appointments. Our team can provide you with personalized recommendations on the best cleaning products and techniques to use for your specific marble countertop.

Let us know your techniques to clean your marble stone at home!

[1] Found at https://marble-institute.com/consumers/care.cfm