* Always assume the sale * Use urgency words * Assume they are going to schedule (Be confident) * Don’t ask closed ended questions * Words that end with a yes or no * Ask open ended questions that makes them answer you Don’t word vomit – Less words less mistakes * Be simple and to the point * Giving too much info or asking too many questions confuses people and you will lose the sale as they become confused.
SALES SCRIPT OPENING: “Thank you for choosing BA House Cleaning this is Anita” “Great; I can definitely help you with that, may I ask whom I am speaking with? (Always ask for their name) Hi __ it’s nice to meet you, how’s your day doing so far? Absolutely. that’s what we’re here for right? __ , May I have the zip code of your property? (This will help to qualify the call) “Awesome; we service the area. Are you looking for just a one time service? or you’re looking for something that is ongoing? We do our pricing based on the square footage of your home, so How many square feet is your home?” Thank you! Let’s take a look here: For a 1 Time cleaning it will just be $280 however, if you are looking for recurring services, we do apply a $50 discount to that. And it’s a lot less for ongoing maintenance. So if you’re scheduling an ongoing service it will be only $230 and let’s say for instance you wanna do every 2 weeks following it will then be $122.5 every 2 weeks after Absolutely, let me see if when we have some availability here, let me check my schedule. So it looks like I had a cancelation for tomorrow. I don’t know if that’s too soon for you. But I can get you scheduled in there. I know we’re gonna fill that in within the next couple of hours. Oh! That’s Great! I’ll just need to get a little bit of information from you and we’ll get you all situated. Phone Number: First/Last name: Address: Email Address: Number of Bedrooms: Number of Bathrooms: Pets: Entry Access? Get the Card for billing: (If this is ONE time or Move Out Cleaning its CASH only and card is only used as a backup. If its first cleaning and then ongoing service then we can use the card. Note: For 1x cleans: Save the card as a payment method, then go back into the booking to EDIT, and change to Cash so we don’t charge the card and they pay cash as well. Note: If its ongoing cleaning and they will be paying with credit card for both first cleaning and all future, please add * next to customer last name int heir profile. Just to confirm if I have everything right.. I have your address as ____ Your email as ________ I have you down for a Top to bottom on ___ Then every four weeks after on Tuesdays. We do require all our customers to reply to our quote accepting it and I’ll email that over as soon as I get off the phone with you. We also require all our customers to read and sign our customer guidelines and I will send that over once we get off the phone as well. If you need to change or cancel any cleanings we ask that you please give us 48 hours notice so we can schedule someone else in there.
Search their name on Google + city they live in. Are they professional? (Note: Any criminal record found, pictures smoking or any other unprofessional type of information found online disqualifies them)
