Software and Apps

• How to use the apps on your phone

  • Tech Resources

    • Add Tech Resources to your home screen
    • Como guardar el formulario de Team Leader en la pagina principal del celular (Iphone)
    • Daily Pay Calculator
    • Rating and commenting on tech resources

  • Maps

    • Google Maps: How to download offline maps

  • Camera

    • How to take before/after photos

  • MaidCentral

    • Articles coming soon

What do I do if...

• Articles coming soon

How to....

• User's Manual for MM Vaccum

Best practices

• Success tips for cleaning technicians
• The 13 Rules

Company stuff

• For Trainers

  • Coaching Guide for Trainers
  • Trainer Pay Plan
  • Training Guide for Trainers

• Safety

  • Safety Data Sheets

    • Spanish

      • AJAX
      • BONA
      • DETERGENTE DAWN
      • MR. MUSCULO
      • OLD ENGLISH CERA PARA MUEBLES
      • SPRAYWAY LIMPIADOR DE ACERO INOXIDABLE Y PULIDOR DE BRILLO

    • English

      • AJAX
      • BONA HARDWOOD FLOOR CLEANER
      • DAWN PROFESSIONAL DISH DETERGENT
      • HILL COUNTRY FARE GLASS CLEANER
      • MEAN GREEN CLEANR AND DEGREASER
      • MR. MUSCLE OVEN & GRILL CLEANER
      • OLD ENGLISH FURNITURE POLISH
      • SPRAYWAY STAINLESS STEEL POLISH AND CLEANER
  • Blood & other biohazards
  • Dealing with pets
  • First aid & job related injury
  • Lifting or moving heavy items
  • Safety regulations
  • Using ladders & step-stools

• Company Policies

  • Core Values
  • Dress code
  • How we calculate pay

• Protocols

  • Bringing strangers to client’s homes
  • Car troubles
  • Cleaning that’s not within our scope of service
  • Dealing with pets
  • Doors inside the home are closed
  • I am late for your next house?
  • I am lost and can’t find the home
  • The client has left and there’s no way to lock the door
  • The notes on a house aren’t right
  • Trouble communicating with the client
  • What to do before getting out of the car
  • What to do when a pet runs out of a home
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• Maintain your cleaning supplies

  • How to care for your Mighty Mite vacuum
  • Keeping supplies neat, organized, & clean
  • Laundry instructions

• Pay for Performance Explained
• SUPPLY FORM

Orientation Day

• Articles coming soon

Field Training - Day 1

• Articles coming soon

Field Training - Day 2

• General cleaning checklist
• Office Contacts
• Phone etiquette
• Recurring cleaning basics
• Streak-free glass & mirrors
• Top to bottom deluxe checklist
• Trouble clocking in and out
• Troubleshooting floor complaints
• When you should immediately call the office
• When you should text the office
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Field Training - Day 3

• Arriving at the client’s home
• Can’t Get Into a Home
• Cleaning that’s not within our scope of service
• How to take before/after photos
• Someone is angry you are there
• Someone is sick in the home (COVID)
• The garage is OPEN and no one answers the front door
• Thermostat policy
• What happens at One-To-Ones at the office?
• What to do when there’s nowhere to park
• When the alarm goes off!
• When the client is home
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Field Training - Day 4

• Build-up on a surface
• Daily pay calculator
• First aid kit
• Get tips from online reviews
• Getting more tips
• How to handle a client asking for extra stuff
• How to raise your commission rate
• If something breaks
• If your vacuum breaks
• Someone knocks on the door and refuses to leave
• When the house always takes longer than it should
• When there’s pet poop or urine
• Wire hangers
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Field Training - Day 5

• Articles coming soon

Training

• Step by Step

  • Final steps to the cleaning
  • How to clean a refrigerator
  • How to clean the floors

• How to use your cleaning supplies