OA Vacuum Repair & Issuance Procedure

Purpose:
This guide outlines the step-by-step procedure the Operations Assistant (OA) must follow when handling broken vacuums, troubleshooting, and issuing spares.

1. 🧹 When a Cleaning Technician (CT) Picks Up a Spare

• The CT must leave their broken vacuum by your desk.

• The CT must attach a note with:

  • ✅ Their name

  • ✅ A brief description of the issue

2. 🔍 Thursday Inspection and Troubleshooting

Every Thursday, inspect all vacuums left at your desk.

✅ Troubleshoot the most common issues:

A. If clogged:

• Check the hose handle area first — it’s a common clog spot.

• Clear any visible blockages.

B. If not turning on:
Check the cord for damage.

• If damaged at the wall plug (plug side):
  ▶️ How to Replace a Vacuum Plug (Replace with actual video link)

• If damaged at the base of the vacuum:
  ▶️ How to Repair a Vacuum Cord (Base Damage)

3. 🛠️ After Troubleshooting

If you fix the vacuum:
➡️ Return the repaired vacuum directly to the CT who reported it.

If you cannot fix the vacuum:

• Check the issuance date of the vacuum (when it was first given to the CT).

  • 📆 If it’s 9 months old or more:
    ➔ Issue a new vacuum to the CT and disregard the broken one.

  • 📆 If it’s less than 9 months old:
    ➔ Get Anita’s approval before issuing a new vacuum.

4. 📌 Important Notes

• These vacuums do NOT have belts — no belt checks are needed.

• Focus troubleshooting on:

  • Clearing clogs

  • Replacing plugs

  • Repairing cord damage

• Keep spare plugs available for quick plug replacements.

• Ensure all broken vacuums have identifying notes.

• Always return repaired vacuums to the original CT.