When the client is home

If the client is home when you arrive, first knock. If nobody answers, then it should be fine to enter the home – just be sure to check the notes in your app in case there are special instructions (such as “do not knock!”).

Upon entering, announce yourself by saying “Hello. It’s ____ with BA House Cleaning”. You would be surprised – every once in a while the client may be running late or may still be in the shower but didn’t hear you knock. It would not be a great experience if you walked in on someone in the shower.

We should greet the client formally by their last name (IE: Mrs. Smith or Mr. Smith). If you cannot pronounce their last name, just call them “Mr. or Mrs. S”.