When Breakage or Damage Happens

If something is broken, damaged, scratched, chipped, spilled on, or otherwise affected during cleaning, report and document it immediately.

1. Stop — Do Not Attempt a Repair

Do not:

• Glue, repaint, or repair the item
• Try to fix scratches
• Dispose of broken pieces
• Move pieces unnecessarily
• Try to hide or minimize the damage

2. Take Photos

Take clear photos showing:

• The entire item
• The damaged area
• The surrounding area
• Any broken pieces

Take photos from more than one angle when possible.

3. Add It to the MaidCentral Job Record

Upload at least one clear photo to the job in MaidCentral and add a note explaining what happened.

Include:

• What was damaged
• How the damage happened
• Any other important details

This documentation must be added to the correct client/job record before leaving the home.

4. Contact the Office Immediately

Notify the office as soon as the incident happens. Do not wait until the end of the job.

Provide:

• Client name
• Item damaged
• What happened
• Photos
• Whether anyone was injured
• Whether the area is safe

5. Notify the Client

If the client is home: You may notify them directly.

If the client is not home:

• Fill out the damage/breakage slip.
  
• Leave it next to the damaged item, or on the main kitchen counter or dining table.
• Take a photo showing the completed slip and send it to the office.

IMPORTANT: Do not wait until the end of the day—or until you are leaving the client’s home—to report damage. Report it immediately, document it in MaidCentral, and notify the office.

(you can pick these up from the office!)