Initial Cleaning (NON-TTB) – Team Lead Playbook

(Simple • Clear • Follow Every Time)

🎯 MISSION

👉 This is a Priority-Based Cleaning (NOT a Deep Clean)

Your job:

• Focus on what matters most
• Make a noticeable difference
• Set up future visits for success

🥇 STEP 1: CONFIRM EXPECTATIONS (ON ARRIVAL)

💬 Say this:

“I see we’re starting with a maintenance cleaning today. The office did mention a Top-to-Bottom cleaning is usually recommended to fully reset the home, but we’ll focus on making the biggest impact with the time we have.”

Then say:

“Some areas may take a couple of visits to fully catch up, but we’ll prioritize what matters most to you.”

✅ Done. Move on.

🥇 STEP 2: GET TOP 3 PRIORITIES

💬 Ask:

“What are the top 3 areas that would make the biggest difference for you today?”

If they say “everything”:

“We’ll absolutely do as much as we can—what areas should we focus on first if time runs short?”

✔ Then CONFIRM:

“Perfect — we’ll focus on [repeat back their priorities].”

👉 This is your cleaning plan.

🥇 STEP 3: DECIDE WHAT TO CLEAN FIRST

🧠 ONE RULE:

👉 Client priorities FIRST
👉 Default priorities SECOND

If client gave priorities:

➡️ Do those FIRST (no exceptions)

If client did NOT give priorities:

➡️ Follow this order:

1. Kitchen
2. Bathrooms
3. Floors (main areas)

After that:

• Dusting
• Trash
• Light straightening

Only if time allows:

• Baseboards
• Detail work
• Heavy buildup

⚠️ GOLDEN RULE

❌ Do NOT clean everything lightly
✅ Fully clean the most important areas

⏱️ STEP 4: MANAGE YOUR TIME

At halfway point:

• Check progress
• Make sure priorities will be finished

If running behind:

👉 STOP lower-priority work
👉 FINISH priority areas

🧠 Ask yourself:

“If the client walked in right now, would they notice the difference?”

If no → refocus

🥇 STEP 5: BEFORE YOU LEAVE (VERY IMPORTANT)

💬 Say this:

“Today we focused on your main priorities — [repeat areas].”

Then say THIS (do not skip):

“As we continue with recurring visits, we’ll be able to rotate through other areas and continue improving the rest of the home over time.”

Optional:

“That’s how we keep everything consistently maintained.”

🧠 DO NOT SAY:

• “We didn’t get to…”
• “We ran out of time…”

👉 Always frame as progress + plan

✅ FINAL CHECK (TEAM LEAD)

Before leaving, make sure:

✔ I reset expectations
✔ I got top 3 priorities
✔ We completed those priorities
✔ We didn’t spread too thin
✔ I communicated clearly before leaving

🔥 ONE LINE TO REMEMBER

“Client priorities first. Make it look better where it matters most.”