Sending an On The Way Message to the Client

PostedSeptember 17, 2026

UpdatedOctober 1, 2026

Byingrid.bahc@gmail.com

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The On The Way message helps keep clients informed by letting them know you’re on the way and when they can expect you to arrive. It also helps improve communication, reduce confusion and create a more professional client experience.

Knowledge Check

Sending an On The Way Message to Clients

Test your understanding of the purpose of the On The Way message. These questions cover what it tells clients and why it matters.

Question 1

What does the On The Way message let the client know?

That you are on the way and when you expect to arrive That the job has been canceled That payment is overdue That a follow-up visit is required

Question 2

One benefit of the On The Way message is reducing confusion.

True False

Question 3

How does sending an On The Way message help the client experience?

It creates a more professional experience It guarantees a discount It replaces all other communication It shortens the service itself

Question 4

You should double-check your ETA before sending the OTW message

True False

Question 5

When should you send the On The Way (OTW) message?

After arriving at the client's home Only when the client asks Before starting your drive to the client Only when the client asks

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