Schedule Change Policy

All reschedule requests must be made using this form.

Any reschedule request will apply only to the date that you specify on this form and will not affect your regular cleaning schedule. If you need to reschedule more than one cleaning, please submit a separate reschedule request form for each date. If you need to change your entire Recurring Cleaning schedule, please contact our office.

Late Change and Cancellation Fee

If you cancel or reschedule any service less than 48 hours before your originally scheduled date, we will charge a $100 late cancellation fee to help compensate the cleaning technicians for the loss of income.  

Reschedule a Recurring Cleaning

Recurring Cleaning customers may reschedule an upcoming cleaning for any day prior to the next scheduled cleaning at no extra charge, excepting Late Change Fees, if applicable. Any reschedule request will apply only to the date that you specify on the request form and will not affect your regular cleaning schedule. If you need to reschedule more than one cleaning, please submit a separate reschedule request form for each date. If you need to change your entire Recurring Cleaning schedule, please contact our office.

Skipping a Recurring Cleaning

If you skip a Recurring Cleaning, you will be charged a $50 Skip Fee on the catch-up cleaning. If you skip two cleanings in a row, you will be charged the full, non-discounted price for the catch-up cleaning.

If you have any questions, please call us at 510-788-0048.

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