All reschedule requests must be made using this form.
Any reschedule request will apply only to the date that you specify on this form and will not affect your regular cleaning schedule. If you need to reschedule more than one cleaning, please submit a separate reschedule request form for each date. If you need to change your entire Recurring Cleaning schedule, please contact our office.
If you cancel or reschedule any service less than 48 hours before your originally scheduled date, we will charge a $100 late cancellation fee to help compensate the cleaning technicians for the loss of income.
BA House Cleaning offers discounted pricing for Recurring Cleanings scheduled on a regular basis. This allows us to keep your home consistently clean and provide our cleaning technicians with a predictable work schedule and stable income.
While we understand that it may occasionally be necessary to reschedule an appointment, the longer we go between cleanings, the more work our technicians will have to do to restore your home to the appropriate condition.
If your regular Recurring Cleaning frequency is weekly or every two weeks, you may reschedule a cleaning for any day prior to your next scheduled cleaning at no extra charge (excepting Late Change Fees, if applicable). If your regular Recurring Cleaning frequency is every four weeks and you reschedule a Recurring Cleaning for more than 7 days from the original date, there will be a $65 fee added to the catch-up cleaning to cover the additional work.
If your regular Recurring Cleaning frequency is weekly, you will be charged a $65 skip fee for any skipped cleaning. If your Recurring Cleaning frequency is every two weeks, you will be charged a $80 skip fee for any skipped cleaning. If your Recurring Cleaning frequency is every four weeks, you will be charged a $150 skip fee for any skipped cleaning.
Regardless of your regular schedule, if you skip two cleanings in a row, you will be charged the full, non-discounted price for the catch-up cleaning.
If you have any questions, please call us at 510-788-0048.