Communication Templates – Phone, Text & Email
🔔 1st Attempt to Contact (Lead Follow-Up – Phone Call/Voicemail)
Voicemail Script:
Hi [First Name], this is [Your Name] from BA House Cleaning. I’m reaching out because you recently requested more information about our house cleaning services. Feel free to call or text us back when it’s convenient. You can reach us at (510) 788-0048 — I’ll be available until 5 PM today. Have a great day!
📥 Online Booking Form Received
✅ If Zillow info matches the customer’s submission:
Hi [First Name], this is [Your Name] from BA House Cleaning. We just received your online booking — thank you! We’ll be sending your final confirmation shortly. If we need anything else, we’ll reach out.
⚠️ If there’s a mismatch with square footage or other info:
Hi [First Name], this is [Your Name] from BA House Cleaning. We just received your online booking and noticed a small discrepancy between the details you submitted and what we see on Zillow. I’d love to confirm a couple quick things to make sure your cleaning goes smoothly. Let me know when’s a good time to text or call — thank you for booking with us!
🗓 Rescheduling a Cleaning
Text Message:
Hello! Here’s the link to our Rescheduling Form to change your currently scheduled appointment with BA House Cleaning:
https://bahousecleaning.com/reschedule/
We recently updated this process to make scheduling changes more efficient. Our team will reach out with confirmation once the change is made. Thank you!
🚪 No Answer at Door
Text Message:
Hi [First Name], this is [Your Name] from BA House Cleaning. Your cleaning technician is outside your home and ready to begin, but there’s no answer. Could you please open the door? Thank you!
🔐 Lockout Procedure
1st Text:
Hi [First Name], this is [Your Name] from BA House Cleaning. Your technician is outside your home but hasn’t been able to get in. Could you please open the door?
2nd Text (5-Minute Warning):
Hi [First Name], we can only have your technician wait 5 more minutes as they’ve already been waiting [X] minutes. If we don’t hear from you, we’ll need to send them to the next job and a $100 lockout fee will apply. Please call us if you’d like to reschedule.
📞 Missed Call
Text Message:
Hi, this is [Your Name] from BA House Cleaning. We noticed a missed call from you — is there anything I can help with? Would you like a quote or have a question? We’re here to help!
💵 Tipping Requests
Text or Email (when customer asks to leave a tip):
Hi [First Name],
Absolutely — I’d be happy to add a tip for you. Just let me know how much you’d like to add.
If you’re on recurring service, we can also apply this amount automatically to each visit going forward. Just let us know what works best for you!
🌟 Positive Feedback – Review Request
Text/Email after positive feedback:
Wow — thank you so much for the kind words! If you’d like to leave a public review for [Tech Name], we’d love to share your feedback with our team.
📍 Nextdoor: https://bit.ly/3JGbhPH
📍 Google: https://bit.ly/3rimIqG
Mentioning [Tech Name] (and me, [Your Name], for customer service) would mean a lot! Thank you again!
📞 Follow-Up Voicemail – One-Time Cleaning
Voicemail:
Hi, this is [Your Name] from BA House Cleaning. I’m following up on your cleaning yesterday to make sure everything went well. Feel free to call or text us at (510) 788-0048 — I’ll also send a quick follow-up message just in case that’s easier. Thanks and have a great day!
📞 Follow-Up Voicemail – Initial Cleaning (Recurring Clients)
Voicemail:
Hi, this is [Your Name] from BA House Cleaning. I just wanted to check in after your first cleaning with us to make sure everything went smoothly. I’ll also follow up by email in case that’s more convenient. We’d love to hear your feedback!
📱 Follow-Up Text – One-Time Clients
Text Message (after voicemail):
Hi [First Name], just checking in after your house cleaning yesterday. Were you happy with the service? We’d love to hear your feedback!
If you’re interested in scheduling again, let me know — we have some amazing limited-time offers available for clients who switch to recurring service.
🚪 Client Will Not Be Home for Cleaning
Response:
No problem — you don’t need to be home when our cleaning technicians arrive or while they work. Most of our clients are away during their cleanings!
Just provide clear entry instructions (garage code, lockbox, hidden key, etc.) and let us know if there are pets or areas we should avoid.
Internal Reminder:
If client says they won’t be home, offer one of these secure entry options: