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Sales Useful templates

1st Attempt to contact – PERSONALIZE IT

Hi ___, this is XXX from BAHouse Cleaning. I was just calling because you had requested more information on house cleaning for your home. Feel free to call me or text back when it’s convenient for you so I can help you save the most money on your cleaning needs, our number is (510) 788-0048 . I will be here until 5 pm today. Have a great day!

Reschedule a cleaning

Hello! Here is the link to our rescheduling form to change your currently scheduled appointment with BA House Cleaning! We recently changed our rescheduling process to significantly improve our efficiency with accommodating scheduling changes. Our scheduling team will reach out with confirmation as soon as the change has been made for you. Thank you and have a great day.
https://bahousecleaning.com/reschedule/

Online booking form received:

Hey ___, this is __ from BA House Cleaning, we just got your online booking for cleaning services with our company and I am just reaching out as I need to confirm a couple of details with you to ensure your clean goes as smoothly as possible, please let me know when is a good time to text or call! 
Thank you for booking with BAHC!

Text to the clients when there is no answer

Hi XX, this is xx from BA House Cleaning, just to let you know that your cleaning tech is outside your home, ready to clean it but there is no answer, may you please open the door for her? Thank you and have a great day!

Lockout texts

1st text: Hi XX, this is XX from BA House Cleaning, our cleaning tech is right outside your home, but there is not answer, may you please open for her?

2nd text: Hello XXX, We can only have the cleaning tech wait 5 more minutes as she has already been waiting for more than xx minutes. If we don’t hear back from you in that time, I will have to send her away and charge the $100 lockout fee. Please give us a call to reschedule your cleaning. Have a great day!

Missed calls

Hi, this is xx from BA House Cleaning, we had a missed call from you, is there anything I can help you with? Would you like a quote for cleaning services? We are here to assist you, have a great day!

Tipping: (when they text/email asking us to add a tip)

Hi XX,

I can also help you by adding the tip for you, just let me know how much you would like to add? If you would like, there is an option to add it on service instead of having to put it through the invoice. Do you want to add a certain amount automatically every time? I can set that up for you.

Review for the techs (whenever someone says that they are very happy with the cleaning/techs)

Wow – Thank you so much for that feedback on your most recent cleaning appointment! Would you like to leave a review for ____ on Yelp/Google for us? For every 5 star review a technician gets, we can tip them an additional $10 dollars from us in your name! If you would like to mention my name, ___, in the review as well, for your customer service experience in helping you out today – I would really appreciate it! We LOVE feedback for our team! I can send the links to your email to make it super easy for you! Nextdoor please recommend us at: https://bit.ly/3JGbhPH or review on Google at: https://bit.ly/3rimIqG

Leaving a voice message when you call to follow up after the ONE TIME cleaning

Hi, this is _______ from BA House Cleaning. I was following up with you after your house cleaning yesterday and wanted to make sure you were happy with the cleaning?

We would love to hear your feedback, please call us back on 510-788-0048, I will also send you a follow-up text, just in case that works better for you. Thanks and have a wonderful day!

Leaving a voice message when you call to follow up after the INITIAL cleaning

Hi, this is _________ from BA House Cleaning. I was following up with you after your house cleaning yesterday and wanted to make sure you were happy with the cleaning?

We would love to hear your feedback, please call us back on 510-788-0048, I will also send you a follow-up email, just in case that works better for you. Thanks and have a wonderful day!

Follow up TEXT after the cleaning – for ONE TIMERS (always call first and leave a message)

Hi XX,
I would like to follow up with you after your house cleaning yesterday and wanted to make sure that you were happy with the services?
We would love if you could please share your feedback with us. Also, did you know that if you schedule ongoing services, I can still apply the $50 discount to your next cleaning? Let me know if you would like to do that. Thank you and have a great day!

No rating left: Follow up EMAIL after the cleaning – for RECURRING (always call first and leave a VM)

Hi ___, I’m just reaching out to follow up after your house cleaning yesterday and wanted to make sure that you were happy with the services?

We would love it if you could please share your feedback with us. You can call us at (510) 788-0048 or reply via text. If you have not gotten a chance to leave a tip for the technician and would like to express your appreciation for the completed service, let us know and we can place it on your credit card instantly!

If you would like to set up a flat rate tip amount so you do not have to worry about it for your recurring cleanings, I can do that for you as well! 

  1. Option: I also see that you were only set up for a one time cleaning.  I can set you up for recurring cleanings if you would like, because our customers save the most with recurring services. Did you receive the estimate with the pricing?  I can go over the prices with you to see what option is best for you.
  2. Option: Great! I’m so glad to hear that! Would you mind filling out a good review for _____ (cleaning techs name) and myself, Xx, in terms of my customer service with you? It would mean a lot to us and for all five star reviews our cleaning tech will receive a $10 dollar tip from us in your name 🙂 I can send you a google and nextdoor link to your email for the reviews to make it super easy for you!
  3. MESSAGE TO ADD IN REVIEW EMAIL/TEXT: AFTER positive feedback received (final reply):
    Wonderful! Thank you so much for getting back to us so quickly! If you’re on Nextdoor, please recommend us https://bit.ly/3JGbhPH or review on Google at https://bit.ly/3rimIqG Your cleaning tech(s) was _______ & ______. We really appreciate the feedback for our company and for our hard working technicians! If you need assistance with either review form, please do not hesitate to reach out at any point in time and I will happily assist you! Have a great rest of your week 🙂 

CANCELLATION REQUEST – NO CONTACT YET (Call First!) 

Hey __! I was just reaching out in regards to your request to cancel all of your services out with BAs House Cleaning. If you need to cancel your service(s), we do require this form to be completed in order for the change to be made in our system: https://bahousecleaning.com/cancel/

We would love it if you gave us a call at (510) 788 – 0048 to hear any and all feedback that you might have about our company and the services you received. Thank you for being a customer and have a wonderful day.  – BA House Cleaning Team

CANCELLATION FORM LINK W/ SCRIPT (After Speaking First) 

Hi ____, I was just reaching out in regards to your request to cancel all of your services out with BA House Cleaning. If you need to cancel your services, we do require this form to be completed in order for the change to be made in our system: https://bahousecleaning.com/cancel/

We’d love to further discuss the cancellation with you! Feel free to give us a call at (510) 788-0048 to provide any and all feedback about our services. Thank you and have a great day. – _______ with BAHC

Follow up email for all recurring cancellations : (FYI – this is sent by the sales rep in charge of cancellations)

Subject: We will miss you!

Dear xx,

We are sorry to see you go, we will miss you! It has been a pleasure serving you during this time.

We understand there are many reasons why you may have cancelled your house cleaning, however we want to know if we could have done anything differently to have kept your business, your feedback is very important to us.

We also want you to know that if we can ever do anything for you in the future – answer a question, provide a new quote- we hope you won’t hesitate to check with us.

Thank you and we hope you see back soon!

BA House Cleaning

I will not be home to open for the tech

No worries, you do not need to be home when our cleaning technicians arrive or while they are working. In fact, the majority of our clients are gone when we’re cleaning, but we make sure they’ll have a welcoming home when they return! You just need to provide instructions about how to enter your home and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets or areas that you don’t want us to enter.

INTERNAL NOTE: Whenever someone can’t be home for a visit we offer the option to leave a hidden key, garage code, or a lockbox code so the tech can still go and complete the job.

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