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Send Reschedule Request Form link

If a client attempts to reschedule by phone, first use the “Reschedule Script by Phone” article as guidance and scripting. If the client would still like to reschedule, here are the templates that can be used to send the link:

FOLLOW UP EMAIL AFTER PHONE CONVERSATION IF CUSTOMER STILL WANTS TO CHANGE DATE

  1. Go to client’s record in BK and obtain customer’s email address (some may already be in email system).
  2. Search the response in the email templates, look for “(Email) Send Reschedule Request Form Link”

FOLLOW UP TEXT AFTER PHONE CONVERSATION IF CUSTOMER STILL WANTS TO CHANGE DATE

Hello,
Thank you for contacting us about your upcoming house cleaning. To change this appointment date, please use the reschedule form on our website: https://bahousecleaning.com/reschedule/ Please note that any change or cancellation made within 48 hours of a scheduled cleaning, or on the Friday before a Monday cleaning, will be subject to a $100 late cancellation fee to help compensate the cleaning technician for lost income.
Thank you for choosing BA House Cleaning,

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Previous Reschedules more than 4 weeks out
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