Scheduling Templates

Tech is late to a home

Good Morning, I just wanted to check in with you and see if everything was okay? I don’t see you have clocked into your 1st home yet. Please let me know if you need anything?   -Stef

Buenos días, solo quería consultar con usted y ver si todo estaba bien. No veo que hayas marcado tu primera casa todavía. Por favor, hágame saber si necesita algo  -Stef

Schedule Change Requests

Sending Reschedule Form

Hello! Here is the rescheduling form to change your currently scheduled clean! The scheduling team will reach out to you with confirmation as soon as the change has been made for you. Thank you and have a great day. https://bahousecleaning.com/reschedule/

Skip Requests

Try to avoid the skip: contact them and offer to reschedule instead, preferably within the same week.

Hello! Here is the rescheduling form to change your currently scheduled clean! The scheduling team will reach out to you with confirmation as soon as the change has been made for you. Thank you and have a great day. https://bahousecleaning.com/reschedule/

Skip Fee Pushback

Reschedule Requests

Try to avoid being rescheduled to another week, offer another day on the same week.

Hi <>,

Your reschedule request has been processed. Your next cleaning after 3/29 will fall on 4/06 to go back to your regular cleaning schedule.

If your preferred tech is not available, we will be sending one of our other amazing technicians to keep your schedule on track. You can expect the same great quality that you have received from <>. Thank you in advance!

NOTE: If you are unable to process the request because of any reason. PLEASE call the customer, if no answer, leave a voicemail and a text message. TAG the email request with your name and keep trying to contact the customer at least 2 times throughout the day. By the end of day if customer hasn’t replied, leave a voicemail and text informing about any applicable fees and process the request.

Preferred Tech Not Available

Hi <>, this is BA House Cleaning. We wanted to make you aware that your preferred technician will be unavailable for your scheduled service on <>. We will be sending one of our other amazing technicians to keep your schedule on track. You can expect the same great quality that you have received from <>. Thank you in advance!

I understand you love <tech>, she’s an amazing technician! However we are in the process of redoing the schedule to make it more efficient for our techs since East Bay Area gets traffic jams and and it is making it harder for our techs to get from one area to another.  Your home is a little far for her and not in the zone she is working in.  But we have many other amazing techs and are fixing all of their routes to still be able to have consistent tech with of course those days that person might be out such as they are sick, vacation etc..  So on those days you will have someone else  🙂

Tech no longer working for the company

Hi <>, this is Stef with BAHC, I left a voicemail but also wanted to leave a text about your cleaning on <date> and let you know <tech>  is no longer working for our company. We will have to send someone else going forward, if you also love how these new techs clean please let us know to add them to your profile. It may not be a guarantee, but we will do our best to assign your preferred techs every time  Have a great day!

Preferred Requests

Preference Denied

Good afternoon <>! I’m reaching out fromBA House Cleaning. We received your request to place <tech> as your preferred technician; Unfortunately, she does live too far out of your service area to guarantee her for every service, but we do have plenty of other great technicians in your area we can send regularly. 

Thank you so much and have a great day!

Preference Approved

Good afternoon, I’m reaching out from BA House Cleaning to let you know we’ve approved your request to have <tech> as your preferred technician.

You should expect to have <Tech> as your technician moving forward except for any day they may be off or out for any emergencies which we will send out another one of our great technicians those days to keep your schedule on track. 

Thank you so much and have a great day!

Change day for preference

• Good afternoon <>! I’m reaching out from BA House Cleaning in regards to your schedule. I received your request to have <tech> as your preferred technician, but unfortunately they’re booked on <day>.
  Alternatively, <Tech> has an opening on <day> if you’re able to have your cleans on <day> instead.
  Please let me know if this works for you and I’ll make the necessary adjustments.
  Thank you!
• Perfect! Your next cleaning will be on <Date> with <Tech> and every <> weeks on <Day> following that. You should expect to have <Tech> as your technician moving forward except for any day they may be off or out for any emergencies which we will send out another one of our great technicians those days to keep your schedule on track. 
  Thank you so much and have a great day!

Change schedule for existing preference

Good afternoon <>! I’m reaching out from BA House Cleaning in regards to your schedule.
We’re currently going over our schedule and creating more efficient routes for our technicians to avoid high mileage throughout the work day.
As you have <tech> as your preferred technician, I found a week that works best with <tech> route regularly.
If it’s alright with you, we can push your appointments a week starting next month.
This means we would reschedule your appointment on February 4th to February 11th and