Picking trainers & Team Leads

What to look for

• Scorecard 97% or higher
• Great attendance
• Minimum 6 months with company. 
• Good role model
• Technicians who clients love
• Technicians who already show leadership and are helpful within slack or when working with others
• have good communication with the office already
• are understanding of their coworkers
• desire to help
• caregiver personality!

how we keep track of them

• we usually keep a short list of people who have already expressed interest in training
• as well as who we see as having training potential

Choosing the next trainer

• Sales/CSR staff, Operations Manager person and their scorecard in MC will decide this based on how long they have been with us and the other things we look for in a trainer
• we do tend to choose those that have expressed interest in training first

They’ll attend a training meeting and go through the training the trainer’s process with the Operations Manager person