Cleaning Technician Termination Process

1. Review Termination Policy

• Access the termination rules in Gusto that each Cleaning Technician (CT) signed upon hire.
• Ensure that any steps or documentation required for termination are fully completed and accessible, such as prior warnings or improvement conversations.

2. Document Improvement Conversations

• Schedule a documented conversation with the CT to address performance issues.
• Clearly outline areas for improvement and provide specific guidance and support to help them meet company standards.
• Give the CT a reasonable opportunity to demonstrate improvements.
• Document these conversations, including dates, improvement goals, and the CT’s response or acknowledgment.

3. Final Review Before Termination

• If performance has not improved following the initial improvement conversation, prepare for termination.
• Ensure all documentation is complete, including performance logs and notes from improvement conversations.

4. Termination Meeting

• Timing: Schedule the termination meeting for a Thursday.
• Preparation: Notify the CT the night before, instructing them to bring all company belongings, including their uniform, tools, and any other issued items.
• Platform: Conduct the meeting over a Slack Huddle (video) for a professional and private discussion.

5. Completion of Change in Relationship Form

• Locate the Change in Relationship form in the office Drive (under Employees>Termination forms).
• Have both the departing CT and the person assisting with the departure (Operations Manager, Team Lead, or Owner) sign this form.
• Documentation: Scan the completed form and send it to #employee-relations-updates.

Final Offboarding

• Follow the Offboarding Process

This approach ensures flexibility for the in-person portion of the process while maintaining consistency and professionalism in each termination procedure.