Vacation Rental Cleaning Script

🎯 Purpose

Use this script when speaking with vacation rental property owners or managers (Airbnb, Vrbo, etc.). The goal is to:

• Qualify the lead
• Gather essential details
• Enter them into MaidCentral
• Send a quote
• Start follow-up automation
• Notate in MC if they do not book (include reason)

💬 Opening Script

“We definitely offer cleaning services for vacation rentals! In fact, our owner personally manages several Airbnb properties and is a Superhost — so you’re absolutely contacting the right company!”

🧭 Step 1: Qualify the Lead

Ask:
“What city is the rental located in?”

🔍 Check if it’s in our service area:

📋 Step 2: Gather Details

Use this checklist:

• Number of bedrooms:
• Number of bathrooms:
• Approximate square footage (if known):
• How many beds (total sleeping spaces)?
• Will we be washing linens and towels?
• Is there a washer/dryer onsite?
• Does the washer have a quick wash cycle?

📇 Step 3: Collect Contact Info

Even if you have some of this already, confirm it:

• Full name:
• Full property address:
• Email (for sending quote):
• Phone number (best # to reach you):
• Do they allow same-day check-ins?

• • If yes: “What is the usual turnaround window between check-out and check-in?”

📤 Step 4: Send the Quote

Let them know:
“Thank you! We’ll work on your quote now and send it shortly.”

📌 Enter all details into MaidCentral right away to trigger follow-up automation.

📝 If they don’t book, include a note with the reason (e.g., price too high, not ready to book, another company, etc.).

🧼 Pro Tip: Educate the Lead

Mention:
“Our owner owns vacation rentals herself and what works best is having a consistent system. In addition to keeping extra linens on hand, we recommend asking guests to:

• Start the dishwasher with any dirty dishes
• Place dirty towels in the washer and start a wash cycle if possible
  These simple steps can help you avoid issues with tight turnovers.”