Sexual Harassment and Job Role Retraining for Cleaning Technicians

Overview

By the end of each year, all Cleaning Technicians (CTs) must complete the following required trainings:

1. Sexual Harassment Training – mandated by the state (every two years).
2. Job Role Retraining (Refresher) – required annually and at the discretion of the Operations Manager based on quality scores.

This applies to Cleaning Technicians, Team Leads, Trainers, and QA (Inspectors). All training must be done by the set deadline.

Key Points:

• Due Date for 2024: Monday, December 23rd, 2024 (this will change annually).
• Training is done at the employee’s home for their convenience.
• Employees must provide a certificate of completion to receive pay.
• New Cleaning Technicians (CTs) who completed their training within the last 30 days do not need to repeat CT training.
• Tracking will be done in the designated Google Sheet spreadsheet: Track Training Progress. You must request access if they do not already have it. Office staff only.
• Pay Structure is provided below.

Pay Structure

Training Links

Share these relevant links individually with each team member based on their role:

Sexual Harassment Training (English or Spanish)

• https://calcivilrights.ca.gov/shpt/

Role-Specific Trainings

1. Cleaning Technician Training
   https://bahc.app.clientclub.net/communities/groups/cleaning-technici-training-hub/home?invite=676321af8b7497cc285224d5
2. Team Lead Training
   https://bahc.app.clientclub.net/communities/groups/team-leads/home?invite=676321e68b7497cc285234ec
3. QA Training (Inspector)
   https://bahc.app.clientclub.net/communities/groups/quality-assurance-inspectors/home?invite=676321fa0f1942db2aa88759
4. Trainer Training
   https://bahc.app.clientclub.net/communities/groups/trainers/home?invite=676321f00f1942db2aa884bd

Step-by-Step Instructions

1. Notify Employees

• Send an individual message via Slack to each Cleaning Technician, Team Lead, Trainer, and QA staff member.
• Include the relevant training link(s) and explain the required deadline (12/23/2024).
• Let them know:
  • Sexual Harassment Training is required every two years.
  • Role-specific Job Retraining is required annually.
  • Training can be done from home.
  • They need to provide a certificate of completion.
  • This training earns them additional pay.

2. Track Completion

• Follow Up: Use Slack to check in with employees who have not completed the training closer to the deadline.
• Emphasize the convenience and additional pay to encourage completion.
• Update the Google Sheet as employees complete the training and submit certificates.

3. Verify Completion

• Employees must submit their certificate of completion after training.

4. Process Additional Pay

• In MaidCentral:
  1. Add the training pay under the employee’s additional pay section.
  2. Upload the certificate of completion to the Notes section of their profile.

5. Monitor Progress

• Ensure all employees have completed their required training by the deadline.
• Track progress in the Google Sheet.
• Report any issues to the Operations Manager.

Notes

• For New Cleaning Technicians (CTs): If they recently completed CT training, they do not need to repeat it.
• Follow up consistently with any employees missing the deadline to ensure compliance.

Slack Communication Templates

1. Cleaning Technician – Sexual Harassment & Job Role Training

Message: Hi [Name],

This is a reminder to complete your required trainings:

• Sexual Harassment Training (required every 2 years): https://calcivilrights.ca.gov/shpt/
  Pay: $20 (~1 hour)
• Cleaning Technician Training (required annually): https://bahc.app.clientclub.net/communities/groups/cleaning-technici-training-hub/home?invite=676321af8b7497cc285224d5
  Pay: $80 (~4 hours)

  (Adjust accordingly to also include other trainings they need to do such as QA, TL or Trainer,  

Please complete these by Monday, December 23rd, 2024 and submit your certificates. Tracking will be done in our Google Sheet: Track Training Progress. Request access if you do not have it.