Purpose

To create a clear, fair, and consistent process when a Cleaning Technician must pay for parking while servicing a client’s home.

This protects:

• Technician morale

• Company margins

• Client expectations

• Long-term retention

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🚦 When This Applies

Use this process when:

• No free parking is available

• Street parking requires payment

• The technician is on a time crunch

• Client did not provide parking instructions in advance

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🧼 Technician Procedure

1️⃣ Pay for parking (if needed)

If no immediate free option is visible and time is limited, the technician may:

• Pay for parking at their discretion

• Take a screenshot or photo of the charge

• Post in Slack (Parking channel or designated channel)

💰 Cost Responsibility Rules

🟢 One-Time Clients

If total parking cost (all CTs combined) is under $10:

• Company absorbs the cost

• Do not request reimbursement

• Still ask for future parking suggestions

If over $10:

• Office may request reimbursement or partial reimbursement

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🔵 Recurring Clients

Recurring clients require clearer expectations.

After first occurrence:

1. Notify client

2. Ask for solution

If parking continues to require payment:

Options:

• Client provides guest pass or designated space

• Client reimburses parking per visit

• Rate modification added to recurring service

• Add note to account: “Paid parking required each visit”

⚠ Important:
Do not repeatedly absorb parking fees for recurring clients without resolution.

Office Procedure