Outbound Sales Script

PREVIOUS ONE TIME CLIENTS

CLIENT ANSWERS PHONE
Mr./Mrs. __________________.  This is _______________ calling with _______________.  You used our company to clean your home on _______.  That was quite awhile ago and I am just checking in to see how you are doing with keeping up with your home today, especially during this spring cleaning season of the year.  Are you using a cleaning company to clean your home now?  

IF:  YES
How is that working out for you?

FINE
Great.  Thanks for your time and if your situation changes in the future please feel free to give us a call.  Again, we are _____________cleaning company.

IF:  NOT GOOD
Well then I am glad that I called you.  Do you have a little bit of time to talk about our company now or could I call you back at a more convenient time?

I HAVE TIME NOW
Fantastic.  (Start pitching your service.  Write your own script or use our Telephone Sales Script)

CLIENT DOES NOT ANSWER PHONE-leave the following message
I am ____________ with ________________________________.  You used our company to clean your home on _______.  That was quite awhile ago and I am just checking in to see how you are doing with keeping up with your home today, especially during this spring cleaning season of the year.  If we can give you a hand to catch up please give us a call at _______________.  Again that is _________.  Thanks for listening and we hope to hear from you in the near future?

PREVIOUS CANCELED CLIENTS

PREVIOUS CANCELED CLIENTS FOR FINANCIAL REASONS  

CLIENT ANSWERS PHONE
Mr. /Mrs. __________________.  This is _______________ calling with _______________.  You used to use our company to clean your home on a regular basis but you needed to cancel because of financial reasons.  We miss you and I am just calling to see if you are able to return to having your home cleaned?  

IF:  YES
Great!  I am glad that I called.  Would you want to return to the same regularity you had in the past?  (Assume sale and set a date for the first appointment)

IF:  NO
We are as sorry to hear that as you probably are sick of cleaning your own home.  Things do seem to be picking up a bit in the economy and we do hope to hear from you real soon.  Thanks for taking the time to talk with me.

CLIENT DOES NOT ANSWER PHONE-leave the following message
I am ____________ with ____________________________.  You used to use our company to clean your home on a regular basis but you needed to cancel because of financial reasons.  We miss you and I am just calling to see if you are able to return to having your home cleaned?  Please give me a call at ______________.  Again that is ___________.  Thanks for listening and we hope to hear from you soon.

PREVIOUS CANCELED CLIENTS FOR QUALITY REASONS

CLIENT ANSWERS PHONE
Mr./Mrs. __________________.  This is _______________ calling with _______________.  You used to use our company to clean your home on a regular basis but you canceled because you were not happy with the quality of our service.  Your input and cancellation did have a huge impact on the way we do business and I am just calling to let you know that we have made some huge adjustments in our cleaning process and our ability to manage our quality.  We have implemented a consistent process for cleaning that every single one of our cleaners needs to perfect before entering a client’s home.  Our current customers are thrilled with our cleanings these days and we receive a lot of compliments regarding the changes we have implemented.  Are you currently using a cleaning service to clean your home?

IF:  YES
Are you happy with them or would you be willing to give us another chance?

YES, I AM HAPPY
Great.  It is always good for our industry when people are using a cleaning service and they are happy with them.  If anything changes please keep in mind that we have really worked on improving the quality of our service.  Thanks for your time and the input you gave us when you left.

IF:  NO, NOT REALLY
Well, I am glad that I called you then.  Would you be willing to give us another try?  I am just sure that you will be amazed at the change in our company.

CLIENT DOES NOT ANSWER PHONE-leave the following message
Mr./Mrs. __________________.  This is _______________ calling with _______________.  You used to use our company to clean your home on a regular basis but you canceled because you were not happy with the quality of our service.  Your input and cancellation did have a huge impact on the way we do business and I am just calling to let you know that we have made some huge adjustments in our cleaning process and our ability to manage our quality.  We have implemented a consistent process for cleaning that every single one of our cleaners needs to perfect before entering a client’s home.  Our current customers are thrilled with our cleanings these days and we receive a lot of compliments regarding the changes we have implemented.  We miss you and are hoping that you are willing to give us another chance.  Please give us a call at ___________.  Again, that is ____________.  We would be thrilled to hear from you.  Thanks for listening and have a great day/evening.  

CALLED FOR PRICE BUT DID NOT BOOK

CLIENT ANSWERS PHONE
Mr./Mrs. __________________.  This is _______________ calling with _______________.  You called our company to get prices on _______ but we never heard back from you.   That was quite awhile ago and I am just checking in to see if you found someone to clean your home or if we could still be of help to you, especially during this spring cleaning season of the year.  

IF:  YES-I FOUND SOMEONE
How is that working out for you?

FINE
Great.  Thanks for your time and if your situation changes in the future please feel free to give us a call.  Again, we are _____________cleaning company.

IF:  NO-I DID NOT FIND ANYONE
Well then I am glad that I called you.  Do you have a little bit of time to talk about our company now or could I call you back at a more convenient time?

I HAVE TIME NOW
Fantastic.  (Start pitching your service.  Write your own script or use our Telephone Sales Script)

CLIENT DOES NOT ANSWER PHONE-leave the following message
I am ____________ with ________________________________.  You called our company to get prices on _______ but we never heard back from you.   That was quite awhile ago and I am just checking in to see if you found someone to clean your home or if we could still be of help to you, especially during this spring cleaning season of the year.  If we can be of help please give us a call at _____________________.  Again that is __________________.  Thanks for listening and we hope to hear from you in the near future.