Opening Offer
✅ Step 1: Offer the First Cleaning
“For your first cleaning, we have [BAHC Preferred Date] available, and I can save that spot for you right now. Does that work for you?”
If No:
“No problem! The next available option is [Next Best Date] — would that work better?”
Once they say Yes:
“Great! I’ve got that penciled in for you. I’ve noted your time preferences, and you’ll receive your 1-hour arrival window the day before your cleaning.”
⏳ If They Ask for an Exact Time
“We’re not able to guarantee an exact time this early because our schedule depends on how long other homes take and how traffic flows that day. We finalize our routes the day before, and then we’ll send you a 1-hour arrival window.”
“Would you like us to also send a text when the technicians are on their way?”
🏠 If They Want to Be Home
“Totally understandable! Most of our clients aren’t home during their cleanings, but if you’d prefer to be, that’s absolutely fine. We typically use entry methods like a door code or hidden key, and we lock up when we leave.”
If they say “No, I really need to be there”:
“In that case, we can try to narrow your time block down to before 10 a.m. or after 10 a.m. Would either of those work better for you?”
If Yes:
“Great — I’ve noted your preference for [Before/After] 10 a.m. You’ll still receive the 1-hour window the day before, and we’ll also send a ‘tech on the way’ text if requested.”
🚫 If They Demand an Exact Time
“I completely understand — and I really wish we could offer that. But the truth is, some homes take longer than expected, traffic can be unpredictable, and unexpected things do pop up. Because of that, we don’t want to promise something we might not be able to deliver.”
“We can offer a morning or afternoon block and send your arrival window the day before — and a text when the team is on the way. If a guaranteed time is a must, I’d be happy to refer you to a company that may be able to accommodate that. Would you like me to look into that for you?”
✅ Even if they don’t book today, your professionalism leaves a great impression.
🗒️ Setting Expectations: Customer Data Sheet
“Once you’re booked, we’ll send you a short Customer Data Sheet. It lets you tell us about your preferred arrival time, any entry instructions, and important info about your home — for example, things like ‘watch for pets’ or ‘don’t clean upstairs bathroom.’”
“Even if you get the same technician again, they clean several homes a day, so we attach your instructions to every work order. It makes things smooth for them and more convenient for you.”
🔁 Transition to Recurring Cleaning
“Awesome! Now let’s go ahead and secure your spot for recurring service. That way, we hold your preferred day on the schedule going forward.”
“Right now we have a recurring opening on [BAHC Preferred Day], starting [Start Date]. Would that work for you?”
If Yes:
“Perfect! So you’re all set for service every [weekly/every other week/every 4 weeks] on [Day of Week], starting [Start Date]. We’ll send reminders before each visit, including your 1-hour arrival window.”
If No, and another approved day is available:
“Okay, how about [Alternate Day] instead?”
If no alternate day is available:
“Let me check with Scheduling and see what we can do. I’ll get back to you shortly with options.”
📩 Try to check with Scheduling live if possible to avoid delays.
🔔 For Clients Who Requested Arrival Blocks or Notifications
“For your first cleaning on [Date], I’ve noted your request for [Before/After 10 a.m.] and/or a ‘Tech on the Way’ text. Would you like us to do the same for your future cleanings, or do you prefer the standard reminders only?”
💬 Frequently Asked Questions
Q: “Will I always have the same technician?”
“We can’t guarantee that, but most of our team members have been with us for years and go through our full training process. The benefit of having a full team is that even if someone is out, your cleaning stays on schedule.”
Q: “Can I request someone who’s a certain gender or only English-speaking?”
“We’re not able to accommodate that kind of request. But all of our techs are background-checked, professional, and trained to our standards. We guarantee their work — and if you’re ever not satisfied, we’ll make it right.”
Q: “Are the cleaners vaccinated?”
“Many of our team members are vaccinated. Everyone carries a mask and can wear one if you prefer. Want me to note that for your account?”