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One Time Service Sales Script

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🟡 Step 1: Qualify the Lead

“Is the home currently furnished or empty?”

🛋️ If Furnished:

Proceed with a One-Time Cleaning quote.

Ask:

“Has the home been professionally cleaned in the last 4 months?”

If no:

✅ “We do require our Top to Bottom Deluxe service in that case to ensure the best results — I’ll include that in your quote.”

📦 If Empty:

Politely switch to the Move-Out Cleaning Script.
“Got it! Since the home is empty, we’ll use our move-out process. Let me grab that info for you now.”

🗺️ Step 2: Check the Service Area

Ask:

“What city is the home located in?”

Verify using the Service Area Map below 

  • ✅ Green Zone: No restrictions
  • ⚠️ Orange Zone: Limited availability — set expectations

📝 Step 3: Collect Contact Info

Before quoting, always collect:

  • 👤 Name
  • 🏠 Address
  • 📞 Phone
  • 📧 Email

➡️ No email = no quote
✅ As soon as you click “Save Lead” or “Send Quote” in MaidCentral, the lead is created in GHL Opportunities for follow-up.

🧹 Step 4A: Rate the Home’s Cleanliness (Dirt Code)

Ask:

“On a scale from 1 to 10, how would you rate your home’s current cleanliness?”
1 being immaculate and 10 being extremely challenging.

Examples:

  • 1 – Immaculate: “Does someone even live here? Looks spotless.”
  • 5 – Average: “Lived-in with light buildup.”
  • 10 – Extremely Challenging: “Overwhelming — deep cleaning needed in most areas.”

✅ Let them know this is just for team prep — no judgment.

🧾 Step 4B: Build & Present the Quote

  1. Quote One-Time or TTB (based on condition/history)

  2. Review add-ons one by one — ask Yes/No

    • Confirm quantities where applicable

Say:

“The price for this cleaning will be $_____, and that includes [TTB if needed or any specific services]. Let me also send you a formal quote so you can review everything.”

Then say:

“I’ll email you a copy of the quote right now — one second while that goes out.”

📩 Send the quote via MaidCentral

✅ Share pricing verbally first, then send the quote.

⏱ Step 5: Offer Availability (Assume the Sale)

Immediately after sending the quote:

“I can get you on the schedule as soon as [Day, Date, Time]. Do you have any time preferences, or is anytime okay?”

✅ Keep the availability calendar open in a separate tab

“We’ll confirm the date now. The 1-hour time window will be sent the day before based on routing. We’ll note your preferences, but can’t guarantee exact time.”

📲 Step 6: Send Guidelines Immediately

“Before we can confirm anything, I’ll text you our customer guidelines. If you could take a moment to review them while we’re still on the phone, I’ll stay on to answer any questions.”

📩 Send guidelines via GHL text

✅ Do not pencil in unless guidelines are signed and a card is on file in MaidCentral.

✅ Step 7: Finalize Booking

Once both are received:

  • Pencil into MaidCentral as “NOT Scheduled”
  • Send DATE ONLY confirmation via MC SMS template
  • Notify Scheduling in Slack:

6/25 – Jessica Nguyen One-Time (TTB) – ready to be confirmed. Prefers 9am–11am.