Modified Duty – Office Guide (veronica)

1. ASSIGNMENTS

• Only schedule if we can provide 4+ hours total
• Combine roles if needed (TL + Flyers or TL + Cleaning Support)
• No flyers as standalone jobs
• Assign ONE schedule — no options, no negotiation

2. ROLES + PAY

• Team Lead (TL): $20 flat
• QA: $25 flat (cannot be combined with TL)
• Flyers: $17.90/hour (only between jobs)
• Office Support: $17.90/hour
• Cleaning Support: 38% commission, prorated based on time worked (system-calculated and split among team members)
• Mileage: reimbursed between jobs

3. SCHEDULING EXPECTATION

• Once scheduled, the assignment is expected to be completed
• No confirmation required

4. REFUSALS / CALL-OUTS

• Do NOT reschedule
• Do NOT offer alternatives
• Remove from job
• Document:
  • Time
  • Reason
  • Assignment

5. TIME TRACKING (REQUIRED)

• Flyers: start/end time + # of flyers
• Cleaning support: must clock in/out + note tasks performed
• TL / QA: no tracking (flat rate)

→ Must be submitted same day

6. PAY + TRACKING RESPONSIBILITIES

• QA & TL Pay: Operations Administrative VA adds flat-rate pay
• Office Support / Flyers: On-site office team member she reports to is responsible for tracking time and adding hourly pay
• Cleaning Support:
  • CT must clock in/out for exact time worked
  • Pay is 38% commission, prorated based on time and team contribution

7. NO WORK AVAILABLE

• Do NOT create work
• Flag to Anita

RULE:
We assign → She completes or refuses → We document → Move on