MIMO & TTB – Team Lead (TL) and QA Coverage Guidelines

Purpose

This article explains when a Team Lead (TL) is required, how to proceed if a TL is not available, and how to assign work tasks for MIMO (Move-In / Move-Out) and TTB (Top-to-Bottom) cleanings. This ensures quality, consistency, and clear expectations for Cleaning Technicians (CTs).

TL Requirement for MIMO & TTB Cleanings

• All MIMO and TTB cleanings require a Team Lead (TL).
• The TL is responsible for:
  • Oversight of the job
  • Quality Assurance (QA)
  • Addressing issues or client questions if needed
  • Communication to office

If a TL Is Not Available

If no TL is available but we still have availability to take the job:

Minimum Requirement

• A TL must be scheduled for QA at the end of the project.

Modified Duty / QA-Only Coverage

• When a Cleaning technician is on modified duty or assigned to QA-only work:
  • They may act as the TL, or
  • They may be scheduled only for QA, arriving ~30 minutes before the job is scheduled to end.
• When possible, prioritize filling modified-duty schedules with QA-only assignments.

Beginning of the Job (When TL or QA-Only Staff Is Not Present at Start)

In most cases, the TL (or QA) will not be there at the beginning of the job. When this happens:

Assign Work Tasks Up Front

• Work must be assigned clearly before the job starts.
• Use Job Assignment Notes in MaidCentral to outline:
  • Who is responsible for each area
  • Who is responsible for before photos
  • Who is responsible for communicating to office
  • When QA will arrive
  • Instructions to wait for QA before leaving

How to Assign Work Tasks

Use the following guidelines when assigning tasks:

General Rule

• Newer CTs or CTs with limited English:
  • Bathrooms
  • Kitchen
• More senior CTs or CTs with stronger English skills:
  • Common areas (living room, dining room, hallways, etc.)
  • These areas often involve customer interaction
  • Office Communication and photos

Typical Split Example (2 CTs)

• CT 1: Bathrooms + Kitchen
• CT 2: Dusting, Vacuuming, Common Areas, photos, office communication

Adjust as needed based on:

• Home size
• CT experience
• Number of bathrooms

Where to Add Job Assignment Notes

• In the job entry, click the three-dot menu to access additional formatting/styling options.
• Include:
  • Area assignments per CT
  • QA arrival time
  • Instruction: “Please wait for QA before leaving.”

Example Job Assignment Note

Example – MIMO Cleaning:

• CT Maria: Bathrooms + Kitchen
• CT Jose: Common Areas (living room, hallways, bedrooms)
• QA/TL: Arriving ~30 minutes before scheduled end time
• All CTs: Please wait for QA before leaving the job
• 

Key Takeaways

• MIMO & TTB cleanings always require TL involvement.
• If a TL is unavailable, QA at the end is the minimum requirement.
• Modified duty TLs may be scheduled QA-only.
• Clear job assignment notes are critical when no TL is present at the start.
• Proper task assignment improves efficiency, quality, and client experience.