NOTE: Sometimes a customer will say 1x cleaning. ALWAYS ask is this a move out cleaning or furnished?
- Always send a quote to EVERYONE you talk too
- Gather their name, phone number and email than enter them into BK
- This starts an automation for follow ups with leads
- After entering them into BK if they do not schedule make sure to notate why they did not schedule right now.
We definitely provide move out cleaning services.
What city is the property located in? (qualifying the lead)
- Check area if serviceable ( refer to this link: https://www.google.com/maps/d/viewer?mid=1SKOWanv0jPshrRCrLGuYTvLYIXinzHPJ&ll=37.732508774883286%2C-122.03737575&z=10 ).
Will it be empty at the time of cleaning? (qualifying the lead)
Note: if not empty we cannot do a true move out cleaning. We can do a Top to Bottom Deluxe (one time) plus add ons. Use main Sales script.
Follow the Move Out Cleaning questionnaire in Booking Koala.
After you’ve inputed all information:
Thank you! Let’s take a look here: A move out cleaning for your place is $_______. Our next availability is on _____ (example: Wednesday, April 12th, at around 9am) would that work for you?
Perfect! Let me get this to our scheduler, and I’ll get back to you shortly confirming the booking.
In the mean time, I will send you our customer guidelines for you to read and accept.
Send guidelines (Clickup>Change status to PENDING GUIDELINES)
When scheduling confirms availability,
Call customer to finalize everything in ONE phone call.
Hi ____, got a confirmation for ____, arrival window between ___ and ____.
All One time Cleanings require cash payment upon completion but we do need to put a card on file as a backup.
I can take the card over the phone!
3 digit Security Code in the back of the card:
Perfect. We’re all set! Thank you so much and have a great day!