cleaning service oakland
BOOK NOW
CLIENT LOGIN
510-788-0048
Skip to main content
Office Resources
< All Topics
Print

MIMO Script

Posted
Updated
Byadmin
0 out of 5 stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%

🟡 Initial Conversation – Qualify & Gather Info

When a customer says “just a one-time cleaning,” always ask:

“Is this a move-out cleaning, or will the home still be furnished?”

đź“ť Collect Contact Info Before Quoting

Before sharing any pricing, always collect:

  • Full Name

  • Phone Number

  • Email Address

Enter the lead into MaidCentral immediately.
✅ This starts automated follow-up if they don’t book right away.

🗺️ Service Area Check

Before continuing, ask:

“What city is the property located in?”

Then check this service area map:

  • âś… Green Area – Main service zone. No restrictions.

  • ⚠️ Orange Area – Limited availability (fewer routes, longer lead times)

If the client is in the orange zone, explain:

“That area has limited availability — we’ll check our schedule and see what we can offer.”

🧭 Pre-Qualification – Is the Home Empty?

Ask:

“Will the home be empty at the time of cleaning?”

  • If Yes → continue with Move Out Cleaning

  • If No → offer Top to Bottom Deluxe + Add-ons
    (Use the main Sales Script for furnished homes)

✅ If Qualified – Booking Process

  1. Open the Availability Calendar in a new tab before proceeding.
    You’ll need this to quote real dates/times.

  2. Follow the Move Out Cleaning Quote Steps in MaidCentral

    • Choose the correct service type

    • Fill out job details

    • Enter notes

  3. Give pricing and always email the quote through MaidCentral:

“Thanks! Based on what you’ve shared, the cost for your move-out cleaning is $_____.”

đź“© Sending the quote ensures we have a written record of pricing shared.

  1. Offer next availability:

“Perfect. I can get you on schedule as soon as [Day, Date, Time]. Did you have any time preferences or is anytime okay?”

  1. Clarify scheduling process:

“We’ll confirm the date now. The time window (usually a 1-hour range) will be sent the day before your cleaning, once we finalize routing. We’ll note your preferences, but exact timing depends on scheduling.”

  1. Begin the booking process:

“To hold your spot, I’ll need a signed copy of our customer guidelines and a card on file. I’m texting you the guidelines link now — if you can review it while we’re on the phone, I’ll stay on in case you have questions.”

  1. Once guidelines are signed:

    • Fill out the job questionnaire

    • Add the card on file in MaidCentral

  2. Once both are completed:

    • Pencil the job in as “NOT Scheduled”

    • Send the confirmation (DATE ONLY) using the MaidCentral SMS template
      (Do not include the time — it’s confirmed by Scheduling the day prior)

  3. Notify Scheduling in Slack:

7/18 – Maria Gonzalez Move Out Cleaning – ready to be confirmed. Prefers 10am–12pm if possible

  1. Wrap-up with service reminders:

“Just a heads up: the home must have electricity and running water. We don’t remove trash or clean inside cabinets unless they’re empty — just want to make sure everything goes smoothly!”