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Late Cancelation Free pass

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What is a Late Cancellation/reschedule Free Pass

When a customer fails to notify us at least 48 hours prior to their cleaning, that they need to cancel or reschedule, a late cancelation fee is due.
While we don’t advertise this, if a recurring customer is on a verge of being lost due to a late cancellation fee, we can offer them a ONE TIME Late cancellation fee PASS. This can be used ONLY once per customer.

How to record Late Cancellation/reschedule Fee Pass

  1. Once a customers late cancellation/reschedule fee is waived. You will go to customer’s profile in MC and click on EDIT button on customer level.

2. Checkmark the Late cancellation Pass used

Notify client via email about this ONE time fee

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