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HR/Hiring Process for Cleaning Technician

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1. Application and Screening

Online Application Submission:

  • Applicants apply through the website or job boards (e.g., Indeed, Facebook).
  • Applications are automatically entered into GoHighLevel’s Qualified stage if they meet basic qualifications.

Pre-Screening:

  • Applicants proceed to the Virtual Group Interview stage after meeting basic qualifications.

Scheduling:

  • Qualified candidates receive a link to schedule their Virtual Group Interview via the recruiting calendar in GoHighLevel.
  • Automations:
    • Confirmation and reminder emails/SMS are sent automatically (24 hours and 2 hours before).

2. Virtual Group Interview

Conducting the Interview:

  • Candidates join the Virtual Group Interview via Google Meet (link included in automated messages).
  • The Operations Manager leads the presentation, explaining the role, company values, and expectations. A Q&A session follows.

Post-Interview Actions:

  • No-Show Candidates:

    • Mark as “No Show” in GoHighLevel and move to the Rejected stage.
    • Automation: Automated rejection email/SMS is triggered.

  • Qualified Candidates:

    • The Operations Manager manually selects candidates for the next stage.
    • Move candidates to the Send Integrity & Reliability Assessment stage.

3. Integrity & Reliability Assessment

Manual Initiation:

  • After the Virtual Group Interview, the Operations Manager decides which candidates will proceed.
  • Action:
    • Move candidates to the Send Integrity & Reliability Assessment stage in GoHighLevel.

Automated Assessment Sending:

  • Trigger: When candidates are moved to the Send Integrity & Reliability Assessment stage:
    • The system automatically sends the assessment link via email/SMS.
    • Language-Specific Automation:
      • English Candidates: Receive the English assessment link.
      • Spanish Candidates: Receive the Spanish assessment link.

Reminder and Follow-Up (Automated):

  • Reminders for incomplete assessments are handled in a separate workflow:
    • Reminder 1: Sent after 1 hour.
    • Reminder 2: Sent after 2 hours.
    • After 2 hours of no completion, candidates are automatically moved to the Rejected stage.

Assessment Review:

  • The Operations Manager manually reviews completed assessments.
  • Next Steps:
    • Qualified Candidates: Move to the 1-on-1 Phone Interview stage.
    • Unqualified Candidates: Move to the Rejected stage.

4. 1-on-1 Phone Interview

Scheduling:

  • The Operations Manager schedules the 1-on-1 Phone Interview and moves candidates to the corresponding stage.

Interview Process:

  • Use the 1-on-1 Interview Form in GoHighLevel to assess the candidate’s qualifications.
  • Logic Based on Form Answers:
    • Depending on the answers submitted in the form:
      • If the candidate qualifies for an In-Person Interview, the scheduling link will appear.
      • If the candidate is not a good fit, a message will indicate they are not moving forward, and instructions will appear to thank them for their time.

Post-Interview Actions:

  • Qualified Candidates:
    • Automatically send In-Person Interview details via SMS once the interview is scheduled.
    • Move candidates to the In-Person Interview stage.
  • Unqualified Candidates:
    • Move candidates to the Rejected stage.

5. In-Person Interview

Preparation:

  • Ensure the office is clean, welcoming, and set up with snacks, water, and a sign-in sheet.

Interview Process:

  • Use the In-Person Interview Form in GoHighLevel to document the candidate’s responses.
  • Verify required documents:
    • Driver’s license
    • Social security card
    • Car insurance

Post-Interview Actions:

  • Qualified Candidates:
    • Move candidates to the Unofficial Offer Extended stage.
  • Unqualified Candidates:
    • Move candidates to the Rejected stage.

6. Unofficial Offer Extended

Actions for Qualified Candidates:

  1. Move Candidates to the Unofficial Offer Extended Stage:

    • The Operations Manager manually advances candidates to this stage in GoHighLevel.

  2. Request Required Documents and References (Manual via SMS):

    • Send a manual SMS requesting:
      • Driver’s License (DL)
      • Social Security Card
      • Proof of Car Insurance
      • Three Professional References
    • Candidates text their documents directly to the Operations Manager.

  3. Document Management:

    • Once documents are received:
      • Save them in a new Google Drive folder under the “Current Employees” directory.
      • Upload them to Gusto for official onboarding.

  4. Reference Calls:

    • Use the GoHighLevel Reference Check Form to document results.
    • Call all three references provided by the candidate.
    • A minimum of two positive references is required for the candidate to proceed.

  5. Next Steps:

    • If Approved: Move candidates to the Pending Core Training stage.
    • If Not Approved: Move candidates to the Rejected stage.

7. Training and Onboarding

Core Training:

  • Candidates receive the Core Training link (automated).
  • Core Training Deadline:
    • Core Training must be completed by 12 PM on Friday in order to start Field Training on Monday.
  • Track candidates’ training progress.

Onboarding in Gusto:

  • Once candidates reach the Pending Core Training stage, formal onboarding begins in Gusto (MANUAL).
    • Checklist in Gusto:
      • The checklist is automated and assigns tasks (e.g., tax forms, direct deposit, employee handbook acknowledgment).

Core Training Completion:

  • Candidates are automatically moved to the Core Training Completed stage upon completion.

Maid Central Training
LINKS for English and Spanish

Field Training:

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