Initial Cleaning Follow up Call

📞 Initial Cleaning Follow-Up Call Script

Hi, this is [Your Name] from BA House Cleaning. I’m following up with you after your house cleaning yesterday and wanted to make sure you were happy with the service.

😊 If they were VERY happy:

Great! I’m so glad to hear that. If you haven’t already, would you mind leaving a review for [Cleaning Tech’s Name]?

It would mean a lot to us — and as a thank you, the cleaner receives a $10 tip from us in your name for every 5-star review. I can send you the link to make it easy!

🧹 If they had a Top-to-Bottom Deluxe (TTB) or Move-In/Out Cleaning but are not recurring:

I also see you were only set up for a one-time cleaning.

Would you like me to help you switch to recurring service? We can still apply your $50 discount from yesterday’s cleaning toward your next visit.

We currently have a special offer to apply a $___ credit to your account. This credit will be spread out over your next 6 months of recurring service — no long-term commitment required.

Did you receive the estimate with recurring pricing? I’m happy to go over it with you and help find the best option.

📤 IF THEY SAY YES TO RECURRING:

Perfect! I’ll go ahead and send you a new quote that includes recurring options at different frequencies (weekly, every 2 weeks, every 4 weeks).

Your $___ credit will be applied evenly over your next 6 months of service.

There’s no contract for this — it’s just our way of saying thank you for choosing us again. Let me know if you’d like to proceed, and I’ll send it over right away!

Once you’re ready, we’ll set up your recurring schedule in MaidCentral (under “Not Scheduled” status) so our scheduling team can finalize the exact dates.

➡️ As soon as that schedule is created, the Customer Data Sheet will be automatically sent, and we ask that you fill that out to help us tailor your service and ensure everything goes smoothly.

🧼 If they had a General Cleaning but are not set up for recurring:

I also see that you were only set up for a one-time general cleaning.

If you’d like to continue with regular cleanings, I can help you get set up and save money moving forward.

Let me know — I’d be happy to send you the recurring pricing options!

🚫 If they confirm they only wanted one-time service:

📌 Internal Step:
Deactivate the customer in MaidCentral.
➔ Add note: “Customer confirmed one-time service only — follow-up call completed on [Date].”

Be sure to document that the follow-up call was completed.