Initial Cleaning Follow up Call
Hi this is _____ from BA House Cleaning. I was following up with you after your house cleaning yesterday and wanted to make sure you were happy with the cleaning?
If they were VERY happy
Great! I’m so glad to hear that. If you haven’t already, would you mind filling out a good review for _____ (cleaning techs name) . It would mean a lot to us and for all five star reviews our cleaning tech will receive a $10 dollar tip from us in your name I can send you the link to make it super easy!
If they are not recurring already and they did a TTB or Move In
I also see that you were only set up for a one time cleaning. I can set you up for recurring cleanings and still apply that $50 discount to your cleaning from yesterday. Did you receive the estimate with the pricing? I can go over the prices with you to see what option is best for you.
If they had a Move Out and are not set up for recurring at their new home
I also see you are not set up for recurring service at your new home. I can set you up for recurring cleanings and still apply that $50 discount to your cleaning from yesterday.
If they did a Move Out and moved out of the area
Did you have any friends that might benefit from our service? If so we can apply a refer a friend bonus in your name of $50 to your friends home if they sign up for recurring service! We will also send you a gift as our thanks!
If they did a general clean but are not set up on recurring
I also see that you were only set up for a one time cleaning. I can get you set up for recurring cleaning so that I can save you some money going forward.
If they had a one time service and are not interested in scheduling recurring deactivate the customer in BK and add a note that customer wanted one cleaning only.