Hardship Program

💡 General Information

• 🔒 By invitation only
• Application: https://api.leadconnectorhq.com/widget/form/gD3sXYfrnLFi3HD0XwpY
• 📆 Duration: 3 months
• 💸 40% off standard Maintenance Cleaning rate
• 📅 Applies to weekly and biweekly service only
• 🧘‍♀️ Must be super flexible with scheduling

  • Any weekday between 9 AM – 6 PM, and open to being bumped

• ✅ Management approval required

💼 Purpose of the Hardship Program

Designed as a temporary relief option for loyal clients facing true financial hardship, to help retain them until they’re able to resume full payment.

✅ Hardship Eligibility Criteria

To be considered for the Hardship Program, the client must:

• Be on weekly or biweekly cleaning service
• Be a client for 6+ months
• Be experiencing a verifiable financial hardship
  • Examples: Job loss, reduced income due to family emergency, etc.
  • ❌ Budget cuts or complaints about pricing do NOT qualify
• Still love our service but temporarily cannot afford full price
• Be extremely flexible with scheduling
• Be approved by management

🔧 How to Set Up a Hardship Client

1. ✅ Confirm they meet all eligibility criteria
2. Applied via application.  
3. 🧑‍💼 Obtain approval from management
4. 📧 Send the Flex Program email from MaidCentral
5. 📸 [Insert Flex Email Screenshot Here]
6. 🏷️ In MaidCentral, update the Service Set:
7. Set them as a Flex client
8. Add the “ FLEX (Hardship)” tag at the Service Set level
9. 📅 Update scheduling preferences to reflect full flexibility
10. Any weekday, anytime, and okay with being bumped
    
11. 💸 Apply a 40% recurring credit to the Service Set:
    Use Coupon Code: FLEX
    Ensure the discount is set for the specific 3-month timeframe only
12.  Let client know w hen the hardship program ends as the rice will revert back to full price instantly (on coupon expiration date) 

1. 🧾 Reference

• 📘 Hardship Program FAQ