Handling Employee Incidents & Injuries

(All incidents are handled and documented by the Operations Manager. The Owner must be notified of all injuries and their outcomes.)

1. Immediate Response

• Life-threatening? → Call 911 immediately
  (loss of consciousness, airway/breathing compromise, circulatory issues, major fractures, severe burns, traumatic neck/back injury, burns to face/genitals).

• Non-life-threatening? →

  1. Employee sends photos of injury.

  2. Notify Leadership ASAP.

  3. Ops Manager interviews:

     • Employee (what happened, when, where, pain level).

     • Client (if at client’s home; pets, environment, vaccination status if bite).

  4. Ops Manager completes the Incident Report Form:

     • Incident Report Form (LINK)

     • Make a copy → rename: Incident Report – [Employee Name] – [Date]

2. Form & File Management

1. Navigate in Google Drive to:
   Employee Files > Current Employees > [Employee Name]

2. Create subfolder:
   Injury – [Date of Incident] (ex: Injury – 08.28.2025)

3. Save inside:

   • Completed Incident Report

   • Photos of injury

   • Screenshots of Slack messages

   • Client statement (documented by Ops Manager)

   • Insurance claim # confirmation (if WC)

   • Notes of flowers ordered (if employee off work)

4. Share folder with Ops Manager + HR/Admin + Owner

3. Determine Treatment Path

A. Self-Care (Minor First Aid Only)

• Example: small scratch, minor cut, abrasion.

• Employee uses Safety Kit (soap, antiseptic, bandage).

• Ops Manager logs in First Aid Log.

• Owner notified of incident and informed it was handled by self-care.

• Documentation filed in Injury folder.

B. On-Site Health & Safety

📞 1 + (866) 998-2750 (24/7)

• Covers: abrasions, lacerations, burns, eye irritation, foreign body, neck/back pain, extremity injuries, heat illness.

• Provides first aid care, reports, follow-up, drug/alcohol testing, investigation support.

• Does not provide medical treatment.

• If stitches, tetanus, antibiotics, x-rays, or prescriptions are recommended → escalate to Workers’ Comp.

• Owner notified of incident and informed it was handled by On-Site Health & Safety. 

C. Workers’ Compensation Claim (handled by Owner) 

• Insurance Carrier: CompWest

• Login info:
  

• 📞 888-709-3651

• 🌐 CompWest

Steps: