Flex Recurring Program

💡 General Information

• 🔒 By invitation only
  
• Application: https://api.leadconnectorhq.com/widget/survey/EBE9uPY07P2dzrLP9yEZ
• Agreement: https://promo.bahousecleaning.com/flex-program/agreement
• Landing Page: https://bahousecleaning.com/flex-program/
• 📆 Duration: 3 months
• 💸 40% off standard Maintenance Cleaning rate
• 📅 Applies to weekly and biweekly service only
• 🧘‍♀️ Must be super flexible with scheduling

  • Any weekday between 9 AM – 6 PM and open to being bumped, moved, or adjusted based on operational needs.

  • 📝 Must be willing to provide scorecards and feedback with comments when requested.
• ✅ Management approval required

💼 Purpose of the Flex Program

Designed for clients who value savings and are willing to provide exceptional flexibility in return. Flex homes help BA House Cleaning optimize routes, accommodate staffing changes, create training opportunities, fill last-minute openings, and maintain consistency for other clients. In exchange for this flexibility and feedback, Flex clients receive a 40% discount on recurring maintenance services.

✅ Flex Eligibility Criteria

To be considered for the Flex Program, the client must:

• Be on weekly or biweekly cleaning service
• Be a client for 6+ months or manager invite
• Be a client who understands and accepts the unpredictable nature of the program.
• Be extremely flexible with scheduling.
• Be comfortable with technician consistency varying when needed.
• Be willing to complete scorecards and provide comments when requested.
• Have an alternative method of entry available (lockbox, garage code, door code, etc.).
• Be approved by management

🔧 How to Set Up a Flex Client

1. ✅ Confirm they meet all eligibility criteria
2. Obtain online application from client: 
3. 🧑‍💼 Obtain approval from management
4. 📧 Send the Flex Program email from MaidCentral
5. Add the “Flex (Recurring)” tag at the Service Set level
   
   
   
6. 📅 Update scheduling preferences to reflect full flexibility
7. Any weekday, anytime, and okay with being bumped
8. 💸 Apply a 40% recurring credit to the Service Set:
   Use Coupon Code: FLEX
   
   
9. Create a ticket in customer profile due 3 MONTHS from start of Flex service.

   Note: Flex client review needed by Scheduling.  Decide if client is a good fit or not to continue with the program.  Scheduling: add notes here and change due date for another 3 months for next review.  

1. 🧾 Reference

• 📘 Flex Program FAQ