Dispatch Duties

Managing the job schedule calendar in all aspects

• Route the schedule for each day
  • Must be done and dispatched by 10am THREE days prior
• Find ways to improve daily efficiency (GOAL: 95%+)
• Maximize the schedule
• Contact clients with changes or when preferred tech is not available
  • At Least three days ahead of time
• Manage last minute cancelations by charging customers and making changes
• Contact techs with any changes
• Manage any changes customers want to make with their schedules 
• Make changes if a tech calls out or needs the day off
• Notify management if needing to hire
• Manage rescheduling requests (Missive)
• Aiming for same techs going to the same homes (consistency) 

Handle any schedule changes that happen during the day 

Manage Customers

• Make sure customer’s arrival and tech preferences are always up to date.  

Schedule trainings 

• Schedule as needed upon hire or retraining when needed
• Ensure to dos are entered in and updated daily