Dispatch Job Duties

Managing the dispatch calendar in all aspects

• Route the schedule for each day
  • Must be done and dispatched by 10am the day prior
  • Time windows done by end of day for two days prior 
  • Must be done at least three days in advance
• Find ways to improve efficiency
• Maximize the schedule
• Contact clients with changes or when preferred tech is not available
  • At Least three days ahead of time
• Manage last minute cancelations by charging customers and making changes
• Contact techs with any changes
• Manage any changes customers want to make with their schedules 
• Make changes if a tech calls out or needs the day off
• Notify management if needing to hire
• Manage rescheduling tickets/emails 
• Same techs going to the same homes (consistency) 

Answer calls/texts from techs

Handle any schedule changes that happen during the day 

Manage Customers

• Deactivate one time customers 

Dispatch calendar goals

• At Least one per quarter per tech
• Once a month for the first three months of employment
• Once daily the first week of being solo
• As needed for under performers

Schedule trainings 

• Schedule as needed upon hire or retraining when needed
• Ensure to dos are entered in and updated daily 

Manage all reschedule requests that come in