Dispatch Job Duties
Managing the dispatch calendar in all aspects
- Route the schedule for each day
- Must be done and dispatched by 10am the day prior
- Time windows done by end of day for two days prior
- Must be done at least three days in advance
- Find ways to improve efficiency
- Maximize the schedule
- Contact clients with changes or when preferred tech is not available
- At Least three days ahead of time
- Manage last minute cancelations by charging customers and making changes
- Contact techs with any changes
- Manage any changes customers want to make with their schedules
- Make changes if a tech calls out or needs the day off
- Notify management if needing to hire
- Manage rescheduling tickets/emails
- Same techs going to the same homes (consistency)
Answer calls/texts from techs
Handle any schedule changes that happen during the day
Manage Customers
- Deactivate one time customers
Dispatch calendar goals
- At Least one per quarter per tech
- Once a month for the first three months of employment
- Once daily the first week of being solo
- As needed for under performers
Schedule trainings
- Schedule as needed upon hire or retraining when needed
- Ensure to dos are entered in and updated daily
Manage all reschedule requests that come in
