Carpet Cleaning and Upholstery
THIS SERVICE IS CURRENTLY NOT OFFERED. EFFECTIVE JANUARY 1 2023
Carpet cleaning (shampooing) is not done by our regular Cleaning Technicians. It needs special training and different equipment to wash carpets. Jimer is currently our only carpet cleaning technician.
- Always send a quote to EVERYONE you talk too
- Gather their name, phone number and email than enter them into BK
- This starts an automation for follow ups with leads
- After entering them into BK if they do not schedule make sure to notate why they did not schedule right now.
- If a customer mentions anything that makes you wonder the situation (pet messes, stains, etc), ask for photos!
- Upholstery and area rugs quotes require photos and Jimer’s quote before we send our final quote. (40% Markup to apply)
- $200 MINIMUM applies to all carpet cleaning
- Credit Card payment ONLY (no cash or checks)
Script
We definitely provide carpet cleaning service! 🙂
What city is the property located in? (qualifying the lead)
Carpet Cleaning Service Area map (Notice it’s larger!)
Follow BookingKoala (select Home Cleaning> Carpet cleaning as service)
Is this a house or an apartment?
We do our pricing based on areas that need carpets to be cleaned. Please let me know the quantities of the following that need cleaning:
How many rooms?
Hallways?
Any Stairs?
Any closets?
Thank you! Let’s take a look here:
Carpet cleaning for ___ rooms, ____ hallways, and ___ flights of stairs is $_____. Our next availability is on _____ (Wednesday, April 12th, at around 9am) would that work for you? (look at availability via BK by selecting SPECIFIC cleaning technician “Jimer“)
Perfect! Let me get this to our scheduler, and I’ll get back to you shortly confirming the booking.
In the mean time, I will send you our customer guidelines for you to read and accept.
PS:
– Send guidelines (Clickup>change status to PENDING GUIDELINES)
– Follow scheduling as usual (put in unassigned)
Call customer to finalize everything in ONE phone call.
Hi ____, Thank you for getting the customer guidelines signed so quickly. I got a confirmation for ____, arrival window between ___ and ____.
I just need to put a card on file and we’ll charge it upon completion.
I can take the card over the phone!
CC #
Expiration
3 digit Security Code in the back of the card:
(enter into BK directly)
Perfect. We’re all set! I’ll send you confirmation via text as well. Thank you so much and have a great day!
(send confirmation via SMS using templates)