My MM vacuum isn’t working

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Problem: No suction at the end of hose

Probable causes:
-Full paper bag
-Hose
-Front cover not latched

Start by troubleshooting the vacuum by:
-Replace paper bag.
-Remove any clogs form house that restrict airflow, then try again. (carry a wire hanger in your car to help with this!)
-Push front cover until it latches firmly.

Problem: Motor won’t start

Probable causes:
-electric plug
-power switch not turned “ON”

Start by troubleshooting the vacuum by:
-Push plug securely into outlet.
-Try another outlet.
-Make sure power switch is “ON”

Problem: Reduced suction

Probable causes:
-Full paper bag
-Slip ring open
-Hose
-Cyclonic Bag Saver

Start by troubleshooting the vacuum by:
-Replace paper bag.
-Rotate slip ring on wang until hole is covered.
-Remove any clogs from hose that restrict airflow, then try again. (carry a wire hanger in your car to help with this!)
-Check upper housing for blockage.

Problem: Vacuum shuts off

Probable causes:
-Internal safety thermostat trips
-Cord connection at hose

Start by troubleshooting the vacuum by:
-Unplug cleaner and check for obstructions in hose, wands and attachments.
-Check for full paper bag.
-Clean/replace motor filter.
-Check powerhead and hose plugs for proper connection.

Start by troubleshooting the vacuum by:

If you still cannot get your vacuum to work, use a customer’s vacuum if available to get through the cleaning

  • Notify the office to purchase another vacuum as a replacement if necessary

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